We want you to love what you bought from Acharya Mukesh Mittal. If something isn't right — or simply isn't what you hoped for — here's exactly how we handle it. Please read this page before placing an order, especially the "Items not eligible for return" section at the end.
Order cancellation
Changed your mind before the order ships? You can cancel free of charge within 12 hours of placing the order, as long as it has not yet been dispatched. After dispatch, please follow the returns process below once you receive the package.
Address & item changes
Need to fix a shipping address, swap a size, or change a variant? Contact us within 6 hours of placing the order. We try to honour late requests but cannot guarantee changes once the package is handed to the courier.
Returns window
You can request a return within 7 days of delivery if the item is unused and in its original packaging. We also accept returns of items that arrived damaged, defective, or different from what was ordered.
Exchanges
We accept exchanges within 14 days of delivery, subject to availability of the replacement item.
Condition of returned items
For a return to be accepted, items must be unused, unwashed and returned in original condition with all tags, accessories, freebies, original packaging and the invoice slip included. Items that show signs of wear, alteration, missing components, or returns sent without prior approval may be rejected and shipped back at the customer's cost.
Return shipping
Return shipping is paid by the customer for change-of-mind, fit, or size returns. Items that arrived damaged, defective, or different from what you ordered are reverse-picked at no cost to you.
How to start a return
• Contact us through the store with your order number and a photo of the issue.
• We respond within 2 business days with return instructions and, where applicable, a reverse-pickup time slot.
• Reverse pickup is attempted up to 3 times. If our courier cannot reach your address, you'll need to self-ship to the address we provide.
• Once we receive the item, we inspect it within 2 business days and confirm by email whether the return is approved.
• On approval, we initiate the refund or arrange the exchange.
Refund method
Refunds are credited back to your original payment method — UPI, card, net-banking or wallet, depending on how you paid.
Refund timeline
Approved refunds are initiated within 7 business days of us receiving and inspecting the returned item. Once initiated, the amount typically reflects in 3 to 7 business days for UPI and bank transfers, 5 to 10 business days for cards, and 1 to 2 business days for store credit — exact timing depends on your bank or wallet.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or different from what you ordered, please report it within 48 hours of delivery with photos and a short description of the issue. We prioritise these cases — replacement or refund is processed without any deduction, and return shipping is always on us. An unboxing video, where available, helps us resolve in-transit damage claims faster with the courier.
Partial refunds
Where only some items in a multi-item order are returned, we refund only the price of the returned items plus any tax originally charged on them. Any shipping fee, gift-wrap fee or COD fee charged at checkout is non-refundable unless the entire order is returned.
Refused or undelivered shipments
If a shipment is refused at the door, comes back as undelivered (incorrect address, recipient unavailable, fake phone number), or is not picked up from the courier hub within the standard hold window, we treat it as a return. The order amount minus the original shipping cost is refunded once the package reaches us.
Items not eligible for return
• Personalised or made-to-order items
• Items returned used, damaged, or without original packaging
Contact
For anything not covered above, contact us through the store and we'll help sort it out.